Support & Service
Burner After-Sales, Commissioning & Spare Parts
From the first consultation to spare parts years later, our burner support keeps your Riello units running safely and efficiently.
How we support your burner
A simple path from inquiry to a running, supported combustion system.
Pre-sale consultation
Tell us your fuel, boiler type and required output — we specify the right burner and matching gas train or oil pump set.
Installation & commissioning
We guide mechanical, electrical and gas-connection installation, then commission and tune the burner on site or remotely.
Spare parts supply
Nozzles, electrodes, oil pumps, ignition transformers, controllers and gaskets — original and compatible, with fast lead times.
Fault troubleshooting & maintenance
Remote diagnostics and a 3-year quality assurance service keep your burner firing reliably for the long term.
Spare parts we supply
Keep your burners running with the right spare parts and accessories, sourced for the brands we distribute. Tell us the burner model and the part you need and we confirm availability and lead time.
- Nozzles and nozzle holders
- Electrodes and ignition transformers
- Oil pumps and solenoid valves
- Program controllers and flame detectors
- Gas pressure regulators and servo motors
Buyer Questions
Support FAQs
Do you provide installation and commissioning?
Yes. We guide mechanical, electrical and gas-connection installation and commission or tune the burner on site or remotely with your engineer.
Which spare parts do you stock?
Nozzles, electrodes, ignition transformers, oil pumps, solenoid valves, program controllers, flame detectors, regulators and gaskets for the Riello range.
How do you handle faults and maintenance?
We provide remote diagnostics and a 3-year quality assurance service; tell us the burner model and fault code and we advise the fix and parts.
What are your payment and shipping terms?
T/T payment; sea or air freight worldwide from Shenzhen. We confirm lead time and Incoterms when we quote your parts or burner.
Common spare-part requests
Tell us your burner model and we confirm stock and lead time for each part.
Commissioning & service notes
We share commissioning guides and fault-code notes for the Riello models we supply.
Ask our team for the latest manual, parts list or commissioning video for your specific burner model — we supply original Riello documentation with every unit and can send it on request.
Where to meet us
We exhibit at combustion and industrial-heating shows across our target markets.